Refund & Cancellation Policy

Last updated: September 2026. This policy applies to payments made to K V Reddy & Co., Cost Accountants ("the Firm") through the online payment links, invoices and client portal on kvrca.com, including payments processed via our payment aggregator. By making a payment you accept this policy together with our Terms of Service.

1. Nature of Payments

Payments collected online are professional fees for advisory, accounting, audit, taxation, GST, company-law and allied services rendered against a specific engagement or invoice. They are not deposits or advances for goods, and no physical product is shipped. Each payment is tied to an invoice reference (e.g. INV-XXXXXXXX) shown on the payment page and in your portal.

2. Cancellation of an Engagement

• Before work commences: you may cancel an engagement at any time before the Firm has begun work on it, at no charge. Any fee already paid for that engagement will be refunded in full (see Section 4).
• After work has commenced: fees are charged for the work actually carried out up to the date of cancellation. Any balance paid over and above that amount is refundable.
• After a statutory filing or submission has been made (e.g. an income-tax return, GST return, ROC form or audit report filed with the concerned authority): the corresponding fee is non-refundable, as the service has been completed.

3. When a Refund Is Available

A refund will be processed where:

• a duplicate or accidental payment was made against the same invoice;
• the amount paid exceeds the invoice amount (the excess is refunded);
• payment was made against an invoice that was subsequently withdrawn or cancelled by the Firm;
• the service was not commenced and the engagement is cancelled by either party;
• the Firm is unable to provide the service for which payment was received.

4. When a Refund Is Not Available

• Fees for work already performed, or for services already delivered/filed.
• Government fees, statutory charges, challans, stamp duty, portal fees or any third-party charges paid by the Firm on your behalf — these are paid to the respective authority and cannot be recovered by the Firm.
• Delays or outcomes caused by incorrect, incomplete or late information provided by the client.
• Dissatisfaction with a lawful assessment, demand, notice or decision of a tax or regulatory authority, which is outside the Firm's control.

5. How to Request a Refund

Email vidyadhar@kvrca.com (or call +91-7013374172) within 7 days of the payment, with:

• the invoice reference (INV-…),
• the payment date, amount and the UPI / bank reference (UTR) or transaction ID,
• the reason for the refund request.

We acknowledge every request within 2 working days and communicate our decision, with reasons, within 5 working days.

6. Refund Timeline & Method

Approved refunds are made to the original payment method / bank account used for the transaction. Once approved, the refund is initiated within 3 working days and typically reflects in your account within 5–10 working days, depending on your bank and the payment aggregator. No refund is made in cash.

7. Failed, Pending or Disputed Transactions

If money is debited from your account but the payment shows as failed or pending, it is normally auto-reversed by your bank within 5–7 working days. If it is not, contact us with the UTR / transaction ID and we will help you trace it with the aggregator. For any transaction you do not recognise, contact us immediately.

8. Contact & Governing Law

K V Reddy & Co., Cost Accountants — 2nd Floor, H.No. 183, Janardhan Swamy Temple St, Post Office Center, Kandukur, Prakasam District, Andhra Pradesh - 523105. Email vidyadhar@kvrca.com, phone +91-7013374172. This policy is governed by the laws of India and subject to the jurisdiction of the courts at Kandukur / Ongole, Andhra Pradesh.